Frequently Asked Questions (FAQ)
What exactly is a personalized video?
A personalized video uses a pre-existing video template that is then edited to feature your unique pictures, contact information, and start & end tags which are recorded during the HFC Owner’s Conference.
What is a video tag?
A video tag is a brief, scripted yet personalized clip featuring you, which can be used at the beginning and end of many promotional videos.
What do I wear during my video shoot?
Plan to be camera ready in logo’d clothing one day of the Owner’s Conference.
Will there be a script?
Yes! Trifactor Creative has worked tirelessly with Kitchen Tune-Up to develop talking tracks with proven sales success! We’ll have a teleprompter ready for you to read the scripts. We will coach you through the entire process and help you personalize the script. We’ll make sure your personality shines with your videos!
What is the KTU Video Store Production Process?
1. Schedule your video session to record your Video Tags during the HFC Owner’s Conference.
2. Provide Assets/Info: Allow up to 10 days to receive an email requesting your assets, confirm your contact info, and two production week turnaround after assets are received.
3. You'll receive your final video files via Google Drive.
What kind of pictures should I send for my promotional videos?
The best pictures you can provide are awesome landscapes (horizontal) from your recent projects. Pictures that not only capture the sense of wonder that comes with remodeling one’s home but also showcase your personality!
Feel free to provide images that feature your latest renovations, team members, or storefront. This is your opportunity to show your clients that you know home remodeling!
What is the turn-around time?
Your personalized videos will be provided no later than 2 weeks after submitting your required assets.
How will I receive my videos?
You will receive a Google Drive folder link where all the videos you’ve purchased will be hosted. Each video will be available for download independently, or in bulk in one unified folder.
How can I best maximize my Kitchen Tune-Up Video Store videos?
You can create amazing videos for social media ad campaigns, traditional TV placements, videos for your website, trade shows, networking presentations, YouTube and Streaming TV!
Check out this video demo for some inspiration!
After I receive and download my final videos, how can I share them on social media?
We’ve created an incredible blog to help guide you to get the most out of your custom videos online. See HERE!
Why haven't I received my videos?
First, please ensure that you’re providing your correct, Kitchen Tune-Up email address (*****@kitchentuneup.com) to start the process. You will receive an initial email with a link for you to send us photos and your information to personalize your video. Once these assets are received, we can then begin executing your videos. We provide final video submissions through email via a Google Drive link.
There are some instances that these video submissions may arrive in your Spam Folder. Please check there if you feel you haven’t received your videos.
Where can I get help if I have issues processing my payment or need additional support for my request?
Please contact us at (954) 533-169.
